Shipping policy

1. Shipping Locations

We currently ship to all addresses within the [Your Country/Region]. At this time, we do not offer international shipping, but we are working on expanding our delivery options. Please check back for future updates regarding international shipping.

2. Processing Time

• All orders are typically processed and shipped within 1-2 business days after payment has been confirmed.

• Orders placed on weekends or holidays will be processed the following business day.

• You will receive an email notification with tracking details once your order has shipped.

3. Shipping Methods & Rates

We offer various shipping methods to suit your needs. Shipping costs are calculated based on the weight of your order and the delivery address. Available shipping options will be presented to you at checkout, including:

• Standard Shipping: Delivery within 3-7 business days.

• Expedited Shipping: Delivery within 2-4 business days.

• Express Shipping: Next-day delivery (available for select locations).

Shipping Rates:
Shipping fees depend on the size and weight of your order and the delivery location. You will see the exact shipping cost during the checkout process before you complete your order.

4. Free Shipping

• We offer free standard shipping on orders over [insert amount, e.g., $50] within [Your Country/Region].

• Free shipping promotions may vary, and specific terms will be mentioned on our website.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s delivery status.

6. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. PetXukamon.com is not responsible for delays or delivery issues caused by incorrect or incomplete address details. If you notice an error in your shipping address, please contact us immediately at support@petxukamon.com.

7. Shipping Delays

While we aim to provide timely delivery, please note that shipping times may vary depending on external factors such as weather conditions, holidays, or carrier delays. We are not responsible for delays caused by shipping carriers. If your order is delayed, you can check the tracking information or contact our customer service team for assistance.

8. Missing or Damaged Packages

If your order is missing or arrives damaged, please contact us within 7 days of receiving your package. We will work with you to resolve the issue, either by sending a replacement or issuing a refund. Please retain the damaged items and packaging for verification purposes.

9. PO Boxes and Military Addresses

• We can ship to PO Boxes within our service areas; however, please note that some carriers may have restrictions.

• For Military addresses (APO/FPO), shipping times may vary, and certain shipping methods may not be available. Please contact us for more details if you need assistance with a military address.

10. Customer Support

If you have any questions or need assistance regarding shipping, please feel free to contact our customer support team at support@petxukamon.com. We're here to help you every step of the way!

Thank you for shopping with PetXukamon.com! We are committed to delivering your pet food and supplies quickly, so your furry friends are always well taken care of.